{"id":10813,"date":"2021-07-16T15:10:42","date_gmt":"2021-07-16T12:10:42","guid":{"rendered":"https:\/\/maeve1.wpengine.com\/?page_id=10813"},"modified":"2025-09-27T20:36:39","modified_gmt":"2025-09-27T17:36:39","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/maeveapparel.com\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_tta_tour][vc_tta_section title=&#8221;How can I shop from Maeve?&#8221; tab_id=&#8221;1572326595333-365fa639-3335&#8243;][vc_column_text css=&#8221;.vc_custom_1758994594844{margin-bottom: 0px !important;}&#8221;]<\/p>\n<div class=\"accordion-item\">\n<div class=\"accordion-inner\">\n<p>Use \u201cAdd to cart\u201d button for adding the products you wish to purchase. You will be notified as a \u201cProduct Added to Cart\u201d message. If your shopping is completed click on the \u201cmy cart\u201d link in the upper right corner of the website.<\/p>\n<p>Proceed by entering the required information. Enter your address information in the next page and click on the \u201cProceed to Payment\u201d button. You will receive a confirmation e-mail. Otherwise, you can confirm your order by submitting an e-mail to <strong><a href=\"mailto:hello@maeve.com.tr\">hello@maeve.com.tr<\/a><\/strong><\/p>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How can I pay for my order?&#8221; tab_id=&#8221;1572326595352-cb04b39e-75bd&#8221;][vc_column_text css=&#8221;.vc_custom_1758994578362{margin-bottom: 0px !important;}&#8221;]You can pay for your order via credit card, Amex card or bank account. Send us an e-mail for bank account information. We will respond you as soon as possible.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Do I pay a shipment fee for my orders?&#8221; tab_id=&#8221;1572326774108-a4f6cd3e-aa58&#8243;][vc_column_text css=&#8221;.vc_custom_1626436613174{margin-bottom: 0px !important;}&#8221;]Your orders will be shipped via DHL, UPS or FEDEX free of charge.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What should I do if my order is sent wrong or defective?&#8221; tab_id=&#8221;1572326800849-97ed2645-45a3&#8243;][vc_column_text css=&#8221;.vc_custom_1626436907217{margin-bottom: 0px !important;}&#8221;]We will immediately send you a new one if you send us an e-mail with an image of the product.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;I placed an order. When will I deliver the product?&#8221; tab_id=&#8221;1572326845599-3011546f-3763&#8243;][vc_column_text css=&#8221;.vc_custom_1626437148474{margin-bottom: 0px !important;}&#8221;]Estimated delivery time to your address is 5 business days on average. It is important to mention the correct phone number belonging to you for accessibility. Saturday and Sunday are not counted as business days.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;The product I purchased did not fit my size. What should I do?&#8221; tab_id=&#8221;1572326927011-6f5f58a0-6a5f&#8221;][vc_column_text css=&#8221;.vc_custom_1758994551721{margin-bottom: 0px !important;}&#8221;]In case you have a size or fitting problem with the product you purchased, you have 14 (fourteen) days to return in accordance to \u201cRight of Withrawal\u201d. You can use the \u201crequest a return\u201d section below our homepage for your requests. Following the return request, you will be informed about our address.<\/p>\n<p>The return fee will be transferred to your credit card in 7 business days right after we deliver the product. A return shipping fee is charged to you.<\/p>\n<p>Maeve is not accountable for items damaged or lost in the return transit. Please make sure all return packages are sent with a trackable, insured service and that they are securely packaged.[\/vc_column_text][\/vc_tta_section][\/vc_tta_tour][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_tta_tour][vc_tta_section title=&#8221;How can I shop from Maeve?&#8221; tab_id=&#8221;1572326595333-365fa639-3335&#8243;][vc_column_text css=&#8221;.vc_custom_1758994594844{margin-bottom: 0px !important;}&#8221;] Use \u201cAdd to cart\u201d button for adding the products you wish to purchase. You will be notified as a&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-10813","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/maeveapparel.com\/en\/wp-json\/wp\/v2\/pages\/10813","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/maeveapparel.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/maeveapparel.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/maeveapparel.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/maeveapparel.com\/en\/wp-json\/wp\/v2\/comments?post=10813"}],"version-history":[{"count":0,"href":"https:\/\/maeveapparel.com\/en\/wp-json\/wp\/v2\/pages\/10813\/revisions"}],"wp:attachment":[{"href":"https:\/\/maeveapparel.com\/en\/wp-json\/wp\/v2\/media?parent=10813"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}